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Most businesses are live the same day. Crawl your website (5–10 min), add 3–8 products, type 5–15 FAQs, paste a few sample replies, drop the widget on your site. Done.
No. If you can copy-paste a line of HTML and type into a form, you can set this up. We do all the AI plumbing in the background.
Yes — every new account gets a 14-day free trial with full Pro features (capped at 50 conversations). No credit card required. At day 14 you pick a plan or your workspace pauses (data retained for 30 days).
MeshX Mind — a Qwen3-based language model running on UK GPU hardware that we own. No data leaves the UK and no third-party AI provider is involved.
No. Every reply is grounded in your training data (website + products + FAQs + sample replies). If the bot doesn't have a confident answer, it escalates to your inbox rather than making something up.
Three guardrails: (1) the bot can only quote facts from your training data; (2) every reply gets a confidence score and low-confidence replies are escalated; (3) keyword filters catch refunds / complaints / legal topics and escalate them automatically.
Yes — but only if you add them. The website crawler reads text, not graphics. The Products / Packages tab is where you enter anything shown as an image so the bot can quote it accurately.
Yes — it works on any site that lets you paste HTML. WordPress, Shopify, Wix, Squarespace, Webflow, plain HTML, custom builds — all fine. One line of HTML, that's it.
You scan a QR code from your existing WhatsApp business number (same as connecting WhatsApp Web). The bot replies from your real number. Your phone doesn't need to stay open — the connection lives on our server.
Yes. Connect your Facebook Page in the Channels tab. DMs to your page get answered the same way as website messages.
You choose. Bring your own Resend API key and emails send from your verified domain (e.g. hello@yourbiz.co.uk). Or use our default and they go via MeshX.
Start in Draft mode for week one — every reply waits in your inbox until you approve it. That gives you time to spot weak answers and add training entries to fix them. Move to Autonomous once you trust it.
One toggle in the dashboard. Off means inbound messages still log to your inbox but the bot never replies.
Yes. The 24×7 schedule grid lets you pick exact hours. Common setup: bot replies evenings + weekends, human replies during business hours.
Refunds, complaints, legal questions, GDPR / data deletion requests, anything where a customer asks for a human. These are never auto-handled, no matter how confident the model is.
UK-hosted Supabase. Every business gets its own workspace with row-level security — your training data and customer conversations are isolated from other tenants.
No. We don't use your customer conversations to train any model. Your data is yours.
Yes. Conversations, training data, settings — all exportable from your dashboard. Cancellation gives you 30 days to export before deletion.
No. Flat monthly fee, fixed conversation cap. We run inference on our own hardware so we're not passing per-token bills through to you.
We email you before you run out. Upgrade with one click or stay on the current plan — the bot pauses, no surprise charges.
Yes. Cancel from the billing tab. No retention dance, no exit fees.